Shipping policy
At PureTouch, we are committed to delivering
your order as quickly and reliably as possible.
Please read our shipping policy carefully before
placing your order.
ORDER PROCESSING TIME
All orders are processed within 1-3 business days
after payment confirmation. Orders are not processed
or shipped on weekends or public holidays.
SHIPPING TIMES BY REGION
United Kingdom
Standard Shipping: 7-14 business days
Free on all orders
United States & Canada
Standard Shipping: 10-20 business days
£4.99 per order
Australia & New Zealand
Standard Shipping: 10-20 business days
£4.99 per order
Europe
Standard Shipping: 10-20 business days
£3.99 per order
Rest of World
Standard Shipping: 14-25 business days
£5.99 per order
TRACKING YOUR ORDER
Once your order has been dispatched you will
receive a confirmation email containing your
tracking number. Please allow 3-5 business days
for tracking information to update after you
receive your tracking number.
CUSTOMS AND DUTIES
International orders may be subject to customs
fees, import duties or taxes upon arrival in
your country. These charges are the responsibility
of the customer and are not covered by PureTouch.
We recommend checking with your local customs
office before placing your order.
LOST OR DELAYED ORDERS
If your order has not arrived within the estimated
delivery timeframe please contact us at
support@puretouch.com and we will investigate
immediately. We will either resend your order or
issue a full refund if the item is confirmed lost.
WRONG ADDRESS
Please ensure your shipping address is correct
before completing your order. PureTouch is not
responsible for orders delivered to an incorrect
address provided by the customer.
CONTACT US
If you have any questions about your order or
our shipping policy please contact us at:
support@puretouch.com